Privacy Policy

At Zuku Fiber Uganda, we are deeply committed to protecting the privacy and security of our customers across Kampala. This Privacy Policy details how we collect, use, manage, and protect your personal and network data when you interact with our home and business broadband fiber services.

1. Information We Collect

To provide you with our physical FTTH (Fiber to the Home) and commercial internet services, we collect:

• Contact Information: Your name, physical Kampala address (for installation), phone number, and email address (e.g., when you email support@zukufiber.co.ug).
• Billing Data: Transaction histories, mobile money reference numbers (MTN/Airtel), and billing cycle preferences.
• Network Telemetry: Connection status, bandwidth utilization (for network optimization, not throttling), latency logs, and router MAC addresses strictly for providing technical support.

2. How We Use Your Data

Zuku Fiber utilizes the collected data strictly for operational, support, and service-enhancement purposes:

• To dispatch our engineering teams to your premises for router installations and fiber line drops.
• To provide 24/7 technical support and network troubleshooting.
• To process your monthly Unlimited Fiber subscription payments.
• To communicate service disruptions, network maintenance windows, and account updates.

3. Data Sharing and Protection

We do not sell your data. Zuku Fiber Uganda processes your personal data locally and within secure cloud environments. We implement enterprise-grade encryption and strict access controls. Data is solely shared with necessary service partners (like mobile money aggregators for payment processing) who are strictly bound by confidentiality agreements. We may disclose data if legally mandated by Ugandan authorities or the Uganda Communications Commission (UCC).

4. Your Rights

As a user of Zuku Fiber, you hold the right to access, update, or request the deletion of your personal account data, barring what we must legally retain for tax and telecommunication compliance.

5. Contact Us

If you have any questions or concerns regarding our privacy practices, data handling, or wish to invoke your data rights, please reach out to our team at our Kampala headquarters: